Cancellation Policy

SynrgiseLearn (Pty) Ltd Registration No. 2010/016796/07 | VAT Registration No. 4180257794

Last updated: 29 July 2026

1. Scope

This policy explains how to cancel a SynrgiseLearn subscription, the notice periods that apply, and what happens to your billing, data, and access when you cancel. It forms part of our [Terms of Service] and should be read with the [Refund Policy]. If you have a signed Master Agreement, its termination provisions prevail to the extent of any conflict. Statutory rights under the Consumer Protection Act 68 of 2008 (“CPA”) and the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), where applicable to you, are not limited by this policy.

2. How to cancel

Cancellation must be in writing. You can cancel by:

1. Logging a cancellation ticket at synrgise.com; or
2. Emailing [billing@synrgise.com] from a registered administrator or billing contact address, stating your company name and subscription reference.

We will confirm receipt in writing within 2 business days and confirm your final billing date and data export window. A cancellation is effective only once confirmed by us in writing; if you do not receive confirmation within 2 business days, please follow up, as your notice may not have reached us.

3. Notice periods

3.1 Online month-to-month subscriptions (paid via Paystack). You may cancel at any time on one calendar month’s written notice. Notice given on or before the 7th day of a month takes effect at the end of that month; notice given after the 7th takes effect at the end of the following month. Your recurring Paystack authorisation is cancelled with effect from your final billing date.

3.2 Fixed-term agreements (Master Agreement / Proposal clients). - During the initial fixed term and thereafter, either party may terminate without cause on 90 (ninety) days’ written notice, as provided in the agreement. - On expiry of the initial term, the agreement continues month to month unless terminated on the agreed notice or renewed in writing. - Where the CPA applies to you (see clause 3.3), the CPA’s fixed-term rules override these periods to the extent of any conflict.

3.3 CPA section 14 rights. If you are a natural person, or a juristic person whose asset value or annual turnover is below the threshold prescribed under the CPA (currently R2 million), section 14 of the CPA applies to fixed-term agreements. In that case you may cancel a fixed-term agreement at any time on 20 (twenty) business days’ written notice. On such cancellation you remain liable for amounts owed up to the cancellation date, and we may charge a reasonable cancellation penalty determined in accordance with the CPA and its regulations, taking into account, among other things, the remaining term, the value of the outstanding subscription, and our ability to recover the loss.

3.4 ECTA cooling-off. Consumers who qualify may cancel within 7 days of concluding an electronic transaction, as described in clause 3.5 of the [Refund Policy].

3.5 Cancellation for cause. Either party may cancel with immediate effect where the other party commits a material breach and fails to remedy it within 10 (ten) business days of written notice, or in the insolvency-type events set out in the Terms of Service. You may also cancel with immediate effect, with a pro-rata refund, where a qualifying service interruption exceeds 5 working days (see the [Refund Policy]), or with effect from the date a fee increase takes effect if you do not accept the increase notified to you.

4. Effect of cancellation

4.1 Billing. Cancellation stops future billing cycles from the effective date. Fees for cycles already commenced are handled per the [Refund Policy]. Any outstanding invoices, usage charges, or agreed out-of-scope work remain payable.

4.2 Access. Administrator and learner access continues until the effective cancellation date, after which the instance is deactivated.

4.3 Data export. For 30 (thirty) calendar days after the effective cancellation date, we will make your data (user records, learning records, certificates, and uploaded content) available for export in standard formats on request, at no charge for a single standard export. Assisted or non-standard migrations are quoted separately.

4.4 Data deletion. After the export window, your data is deleted or de-identified within [60] days in accordance with our [Privacy Policy] and POPIA, except where we are required by law to retain specific records (for example financial records under tax legislation).

4.5 Licences and content. All licences granted to you end on the effective cancellation date, including access to the off-the-shelf course catalogue and KreateAI. Content you authored remains yours; exported copies of catalogue courses may not be retained or used after cancellation.

5. Suspension for non-payment (not cancellation)

If a recurring payment fails and remains unpaid 7 days after the due date, we will notify you. If payment is not received within a further 30 days’ notice period, we may suspend the Services, and thereafter terminate. Suspension does not pause billing; reactivation after suspension may require settlement of arrears. If you intend to cancel, please follow clause 2 rather than allowing payments to fail, as failed payments do not constitute notice of cancellation.

6. Pausing a subscription

We do not offer a self-service pause. If you need to pause billing for a defined period (for example a seasonal training programme), contact [billing@synrgise.com] and we will consider a written variation.

7. Contact

Cancellations and billing: [billing@synrgise.com] | helpdesk.synrgise.com | [PHONE]